Privacy Policy

Effective Date: 3/6/2025 At Al Faisal Mandi, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.

1. Information We Collect

We may collect the following types of personal information:

  • Name, email address, and phone number (e.g., when making a reservation or enquiry)
  • Booking preferences and dining details
  • Device, browser, and usage data collected via cookies and analytics tools

2. How We Use Your Information

Your information is used to:

  • Process reservations and respond to enquiries

  • Send confirmations, updates, and promotional content (with your consent)

  • Improve our services, website, and customer experience

  • Comply with legal requirements

3. Sharing Your Information

We do not sell or trade your personal information. We may share your data with:

  • Trusted third-party service providers (e.g., booking platforms, email marketing services)

  • Legal authorities, if required by law

4. Cookies and Tracking

We use cookies to enhance your browsing experience, understand how our site is used, and improve its functionality. You can manage your cookie preferences in your browser settings.

5. Email Communications

If you opt into our mailing list, you may receive news, offers, or event updates. You can unsubscribe anytime via the link in our emails.

6. Security

We take all reasonable steps to protect your information using secure servers and encryption tools. However, no digital platform is 100% secure, so we encourage safe browsing habits.

7. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing communications

  • Request details of the personal data we hold

To exercise these rights, don’t hesitate to get in touch with us at info@alfaisalmandi.com.au.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, feel free to reach out at:

info@alfaisalmandi.com.au

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    Terms & Conditions

    • We kindly allocate 90 minutes of dining time per table. After this period, seating is no longer reserved and your group may be required to join the queue.
    • If you’re running late, please let us know in advance. If you do not arrive within 15 minutes of your booking time, your reservation may be cancelled and the table offered to other guests.
    • Please note, we do not reserve specific tables or areas. If your preferred date or time is fully booked, feel free to send us a request or contact us on (02) 9708 1307 or info@alfaisalmandi.com.au, and we’ll do our best to accommodate you.
    • If you're planning a special event, party, or have any specific requirements, please mention them in the comments section when booking or get in touch with us directly.
    • Once you submit your reservation, you’ll receive a confirmation email. If it’s not in your inbox, please check your spam or junk folder.
    • If, due to any technical issue, we don’t receive your booking and you haven’t heard back from us within 2 hours, you have the right to contact us directly by phone to confirm your booking status.
    • Reservations are free of charge, but we reserve the right to cancel bookings at any time due to unforeseen circumstances such as natural events, walk-in guest volume, or operational needs.